FAQs
The SAAS model allows for the duplication and standardization of APIs. Synergee uses them to enable greater interaction with service providers. They allow data contained in service provider software to interface with the data expected in Synergee. Service providers no longer need to perform double scheduling. For example, as soon as an intervention date is scheduled in their software, it is automatically updated in the client's Synergee environment.
Exchanges are carried out via:
- Flat files via FTPS
- JSON via WEB API
- Loading application
We offer e-learning training programs that give you access to:
- Exercises, videos, and tutorials available 24/7.
- Consultants available to answer your questions.
- Access valid for 1 year, to allow you to revisit a specific point at any time.
- The ability to monitor training progress and allow their team to benefit from certifications
It is also possible to arrange specific training sessions with one of our consultants who can visit your premises.
Following the project wrap-up meeting, the Support team takes over the relationship with the client.
A technical contact is assigned to each client.
The support team is responsible for answering questions asked by the client, which can be of different types:
- related to using the solution – how do I do this?
- related to a reported issue
- related to an improvement request
- related to a system operation (data restoration, bulk action)
Requests are made directly online via Synergee.
The Synergee platform servers are hosted on the Microsoft Cloud (Microsoft Azure data centers), which is an asset for accelerating the deployment of the solution and ensuring smooth communication with our clients.
Indeed, the power of the servers, combined with their great flexibility, allows our developers to create solutions tailored to the requirements of our various stakeholders.
Every year, several penetration tests are conducted to ensure your data remains in the most secure environment possible.
The environment is both encrypted (SSL encryption) and compatible with standard web browsers.
Your data backups are stored in multiple secure physical locations to ensure a business continuity plan, regardless of the circumstances, even in the event of a natural disaster.
No installation is required, as the software is hosted online.
Below are the supported browsers in their current and previous versions:
- Chrome
- Edge
- Firefox
- Safari
Below are the supported operating systems
- Windows 10
- macOS
- Android
- iOS
On Synergee, you have two authentication methods:
- The first is to use your login and password
- The second is to use the configuration SSO (Single Sign-On)SSO, or Single Sign-On, allows our clients to use their own user directories to control authentication within Synergee. This means that if a user is already authenticated on the company network, they will be automatically logged into Synergee without having to enter any additional information. You will no longer have to worry about losing or forgetting your password, and it will save you valuable time.
We set up gateways for bulk imports, but we can also work with Excel-format data, or offer integration templates if you prefer to manually input certain information.
Our solutions communicate with each other to create value for the network. This is why it is recommended to opt for all the modules that meet your needs for a cutting-edge management solution.
Absolutely. The module that serves as the backbone is the reference module, which, as the name suggests, references all your sites. You can then add the modules that meet your specific needs without having to take all 13 solutions.
However, while you are not obligated to do so, our modules communicate with each other to create value for the network. This is why it is recommended to use all the modules that meet your needs for a cutting-edge management solution.
Synergee includes state-of-the-art document management software. You can associate a document (for example, a distribution contract or an insurance claim) with a reference point (site, real estate partner, technical service provider, supplier). This allows you to:
- Preview documents as thumbnails for quick viewing with the carousel
- Identify the most important documents you want to access in one click using Quicklink
- Tag your documents to find them easily and perform “bulk” actions! And much more!
Our modules address various needs essential to any network:
- Anticipate your costs, track indexation, and control your invoices.*
- Calculate right-of-use assets and lease liabilities.
- Plan your budgets. Benefit from dynamic real estate management.
- Easily manage the IFRS 16 standard
- Centralize all contractual information related to your points of sale.
- Anticipate all key events, maintain a history, and keep your documents close at hand.
- Track your deadlines.
- Model your contracts.
- Manage contracts by type and set up alerts
- Store attachments (contracts, amendments, correspondence, etc.).
- Manage Business Partners (suppliers, service providers, members) by legal entity and contract.
- Break down and plan your various projects (new construction, extensions, renovations).
- Collaborate with suppliers.
- Track your quotes and invoices by service provider.
- Stay on budget and on schedule.
Claim
- Track your claims and related corrective actions
- Track the steps
- Share with maintenance stakeholders
- Access a financial statement
Highlight key information:
- Your energy supplier contracts
- Information by delivery point
- The energy distribution by site
- Optimize your knowledge of your sites' equipment.
- Maintain an inventory of equipment by cataloging the specific features of each site.
Manage your network's expansion and equip your members (or candidates) to build their own development plans. It allows for the generation of business plans based on the network's benchmark ratios,
- Automatically collect tax returns from your network.
- Analyze your financial and management indicators.
- Calculate your benchmark ratios for the FDD (Franchise Disclosure Document)
Equip your facilitators / auditors / consultants / inspectors to:
Identify potential areas for improvement for the member
- Ensure compliance (standards, safety)
- Monitor concept compliance
- Collect information
Optimize visit time
Monitor the activity of the network and each point of sale.
- Gain a clear view of the financial performance of the network and each point of sale.
- Analyze actual vs. budget variances.
- Generate cash flow forecasts.
- Manage contractual terms (bases, minimums, rates, exemptions).
- Calculate periodic royalties.
- Invoice your franchisees (integrated with your accounting system).
Manage all your suppliers and purchasing more efficiently to turn the purchasing function into a lever for improving the network's overall profitability.
- Analyze and measure customer risk (scoring).
- Track and analyze outstanding balances and unpaid invoices.
- Manage payment plans and security deposits.
- Reduce your outstanding payments.
In parallel with user training, the Synergee technical team will meet with your IT teams to review configuration options and subsequently draft an analysis document covering functional, technical (interfaces, platforms, production, testing), and organizational (deployment mode, testing strategy) topics.
Backups are stored at two physical sites
- Ireland (Dublin) (Production and backups)
- Netherlands (Backups only)
In the event of a primary site failure, the business continuity plan is handled by the secondary site with an RTO (Recovery Time Objective) of 24 hours.
The subscription includes an average of 300 MB per point of sale. Beyond that, the pricing is as follows: €0.10 excl. tax/month per GB.
Absolutely. We have integrated our solutions with a wide range of ERP, accounting, sales management, CRM, and website platforms. Please contact us to learn more.
We cater to most roles within a retail network, but if we had to list the main users, they would include:
Purchasing Department
Construction Department
CFO (Chief Financial Officer)
Management Control
Development Department
Legal Department
Maintenance Department
Supplier
Franchisee / Manager
Field Consultant
Accountant
Banker…
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